2 Hyde Park Square Marble
Arch Apartments London uk
Welcome to some of our clients testimonials
A few clients have been kind enough to write the following
about our service
Dear Mr Lawson
I am emailing you to thank you for a wonderful stay at 2 Hyde Park Square. We were there for two stays in December and January of this year and it was really superb. Many many thanks must go to Shane Andrews who listened very calmly to my many requests - he was wonderful and so helpful. I was particularly worried given a bad
experience we had had on another holiday ( not in London) and really wanted the accommodation to be special. He put us in wonderful rooms, everything as promised and made our stay a particularly comfortable one. Many, many thanks to him.
All your staff were very helpful , our rooms were kept clean and tidy and we have already recommended you to friends in London who stay in Oxshott and liked the apartments for visitors and to many of our friends back here in South Africa. We will most definitely be returning.
Furthermore I would appreciate if you could let me know the room numbers that we had : I think they were 41 and 42 and then 64 and 65. The latter on the 6th floor were most comfortable for our family.
Please thank Shane for us,
Many thanks
Penny Jameson
October 2007
To whom it may concern,
April 2007
Dear Mr Lawson
My wife Sherry and I were very pleased with our stay at your apartments. We found your establishment over the internet. Your website represents your facility very well and there were no surprises when we arrived.
We stayed in room 60 and it was just right. It was the right size and it had the right touches, namely the kitchen, sitting area and bath facilities. Though we spent most of our time exploring London, and not in the room, we always were very happy to return after a long day of sight seeing.
Your staff are first class as well, Shane especially. Shane helped book our high tea, he recommended sights to see, and he did not allow us to waste time at tourist traps. Of course Victor is a character who also knows his stuff. We also want to thank the unsung night staff that always greeted us with a smile when they let us in
the building later at night. Sherry and I felt very welcome at all times.
Our trip to the UK did set us back a few dollars, so another trip over is not likely in the near future. However, we will enthusiastically recommend your apartments to our friends and acquaintances
Thank you for a wonderful stay
Sincerely
Mark Knoblauch
April 2007
Hi!
My family and I stayed at 2 Hyde Park Square from March 11th to March 15th 2007. We truly had a wonderful experience there and would recommend these apartments to anyone looking for a GREAT location at a affordable price! The staff were wonderful, very helpful and always so nice! Victor is one of a kind and our trip was made more
memorable due to his fabulous personality. Honestly there is nothing but great memories of our time at 2 Hyde Park Square! Hopefully I will have the opportunity to stay there again someday.
Thanks again!
Cheryl Janzen
Calgary, Canada
December 2006
Hello...
I just wanted to say that we enjoyed our stay very much at the 2 Hyde Park Apartments. We had a great location and the rooms were nice. My daughter arrived hours before we did and I can't say how thankful I am to the staff to taking such good care of her. Thanks Victor for keeping her company and offering her some tea. She felt very
safe and comfortable. We definitely will recommend your accommodations to our friends whenever they come your way.
Thank you for everything.
Jim and Peggy Varty
November 2006
We have just came back from London yesterday after spending 11 wonderful nights at 2 Hyde Park Square. I wanted to let you know how wonderful the experience was111. We had rented a rooftop designer one bedroom and it was just perfect although a little small but just great.
Victor is an amazing person. So sweet and always so willing to help Thanks Victor, we will remember you.
Damian is as wonderful. Thanks to you for making our stay a wonderful experience
We will be back soon
take care
Manon and Lilly
November 2005
We were delighted with our suite, it was very roomy, clean and with all the facilities we needed. We found your staff very courteous at all times, especially your concierge, ready to do anything for us, such as ordering transport to the airport etc. We would recommend 2 Hyde Park to any of our friends who may visit London
Thanks for a pleasant stay
B.R. Gilchrist
May 2005
2HP Owner, We enjoyed our stay very much. This trip was allot
of fun because of Victor!! He helped us with our plans
in London and made us laugh.....The US dollar was so
weak we needed to find cheap thrills.....Victor
helped us out and gave us some good ideas. He is very high
energy and likes providing excellent service. You are very
lucky to have him working for you! Hey Victor, if the
United States Secret Service stops you, show them your
pin... Thanks again,
The Butlers
February 2004
Dear Martyn Lawson,
Before our trip, we came to know that rooms are pretty small
in Europe. Also came to know they are costly.
Before we booked at 2HydePark, we looked at the reviews
in TripAdvisor and everyone praised it. 2HydePark was the
only one that didn't have a feedback that would make someone
think twice before booking. We were little thoughtful. how
can that be...To our surprise. it was true.
What we found at 2Hyde Park was a reasonable priced hotel
with very spacious room. It was clean, well maintained and in
a very nice locality...walkable distance to shops,
restaurants and many more amenities needed for a
tourist like internet cafe, money changer, hop-on
hop-off stop etc.
As an Indian...no problem for Indian food as Bombay Palace
(little pricy) was next to 2HydePark.Victor (concierge) was
great! Special praise for him. Others at the reception
counter were not that cheerful...however Victor compensated
for that. The kitchen...one thing we missed (as a tourist
from US) - Microwave. Oh Boy! - if you can get a mini
microwave...that would make it absolutely incredible...
Overall we loved our stay at 2Hyde Park. We have recommended
2HydePark to few of our friends who are planning a London
trip. Sure, we will stay again.
Thanks,
Melvin Azariah
March 2004
Mr. Lawson:
First, may I address some business that has very recently
come up. I received my American Express bill about 10
days ago, and found that I had
been charged for the key - 20 GBP. I remember when I
checked out that the itemized bill showed the key deposit in
the charge column and then in the credit column.
However, I have two receipts: one for the bill, and
another or the key deposit. I don't believe that I
should have been charged for the key. If you need any
additional information, please let me know.
Now, to the pleasure, for it was certainly a pleasure to stay
at 2 Hyde Park Square. I found you through your
website. I was impressed by the
comments of past visitors, your rates were very reasonable,
and it's an excellent location. So, I was happy that
not only did the Hotel meet my
expectations, but far exceeded them. Thank you so much
for the complimentary room upgrade. I've rented
short-term apartments in Paris and
Sorrento, Italy, and this was by far the nicest in every
amenity. Amongst all the good things about the studio I
have to admit that I was impressed by
the central heating in the room -- for two Californians
coming to London in January that's an important point.
One minor point: the light above the
bathroom mirror didn't work. We reported it Friday
morning, and it wasn't repaired until sometime Saturday
afternoon.
We interacted mostly with Mahamoud (spelling?) and Victor,
and they were welcoming, always friendly, and helpful.
Sean was also most helpful and
again very friendly and warm. In general, there was a
warmth generated by the entire staff that I don't think can
be manufactured. I was travelling
with a friend who had never been to London. She so
liked 2 Hyde Park Square that she made reservations while
there for when she returns with her
daughter in about 2 weeks (Maxine Wyman).
When I come to London, which recently seems to be every year,
I stay with friends. It's nice to think that if on my
next visit, I can't stay with
friends, I definitely feel as if I have another home in
London.
Thank you
Sharon Walton
March 2004
General Comment:
I enjoyed my stay at 2 Hyde Park Square very much. I
found the accommodation very comfortable, clean, and ideally
located. You and your staff were exceptional hosts and
couldn't have asked for a more friendly place to stay while
in London.
Suggestions: You might consider placing a
computer's) with internet access in the lobby/lounge area for
use by the guests. I have stayed at a number of hotels
that provide such service, and I found it very useful for
receiving email and locating things in the city in which I am
visiting, especially on those occasions where I was unable to
bring my own computer.
Sincerely,
Chris Mooradian
April 2004
Everything about our stay was top-shelf. The room was
very spacious and housekeeping did a fantastic job. 2
Hyde Park Square is in an extremely convenient location so
getting to the tourist spots was a short and easy
trip. I will highly recommend your hotel to anyone
planning a trip to London.
Thank you for being part of our wonderful vacation!
Sharla Hibberd
April 2004
Dear Mr.Lawson,
My wife and I recently stayed at your facility from March 19
to March 23. We enjoyed your hotel immensely! plenty of room,
kitchenette and of course sky TV. Loved being able to
watch cricket and football! Your staff were efficient and
affable. We would definitely recommend your facility and
indeed do plan on staying with you again.
Gary Davey
Loma Linda,
California.
April 2004
Dear Lawson,
The apartments were very enjoyable. I was led to believe that
the apartment contained 3 double beds and a sofa bed, which
was a disappointment.
Also your lack of door cards was a let down. We were having
to arrange to meet to get back into the apartment which made
things difficult. To add further to the annoyance, when i
asked for an additional two cards for the room, your member
of staff only gave me one and told me i was not entitled to
another.
Considering the cost of the accommodation, i find it
ridiculous that a 10cent card was not available. In the end i
had to have a stand up argument with
member of your staff to obtain another card. This alone has
put me off coming back, I go away on holiday (vacation) and
expect to be independent with a door key, I am not 6 years
old!
Roy Jordan
April 2004
Everything about our stay was top-shelf. The room was very
spacious and housekeeping did a fantastic job. 2 Hyde Park
Square is in an extremely convenient location so getting to
the tourist spots was a short and easy trip. I Will highly
recommend your hotel to anyone planning a trip to London
Thank you for being part of our wonderful vacation
Sharla Hibberd
June 2004
Dear Mr. Lawson,
I am very impress with the level of service of the whole
team, Housekeeping, Front Desk, Concierge, etc. You
really help us to have a very pleasant stay at 2 Hyde Park
Square. If I am going back to London I will highly
consider staying with you again.
Regards,
Roger
June 2004
Our stay was most enjoyable. The position
was perfect and the facilities were more than adequate. The
highest marks go to Victor he was sensational at making us
feel comfortable and ensuring there was nothing else we
needed. don't lose him!). The hints we got re supermarkets
and transport from reception were also much appreciated.
These things are more important to us than what type of
carpet you have. not that I think yours were not up to
scratch!)
One suggestion
would be to provide or hire a stroller for families with
young children who didn't want the hassle of including one in
their luggage.
Will
certainly recommend you and if we are lucky enough to return
to London will certainly book again.
With thanks
Malcolm & Anna Tew Tasmania
June 2004
Our stay
was very good, we had a warm welcome and the car parking
space was available for us. The room was a little smaller
that we expected but very clean and had plenty of bedding as
we had a cot plus extra bed
We are hoping to book with you again later in the
summer
Regards
Vickl Simpson
November 2004
Dear
Management and Staff of 2 Hyde Park Square:
I recently stayed at your hotel during the first week of
November, and I'm writing to praise the impeccable service
and comfortable accommodations I received and enjoyed.
The staff was incredibly helpful. The location is
perfect and so accessible. When I needed to
unexpectedly add an additional day onto my stay, it was done
so without difficulty. And after a long day, I looked
forward to returning to my cosy room. In all, I
look forward to my next opportunity to stay at 2 Hyde Park
Square.
Thanks again! Angela Vance
August 2003
Dear sir
Thank you so much for your email which shows that you really
care about your customers. Anyhow, it was pleasure to stay at
your accommodation and I am sure I will come back and stay
with you again because I am a regular visitor to London.
Level of service and your housekeeping is excellent, I
have been around different studios ,apartments and
hotels in London but frankly I can say
that this is the best place in terms of location 'very quite'
and close to many places, nice furnishing, very clean &
tidy rooms, availability of
important materials and very neat corridors which I regard
very important to look after. I hope your prices and level of
service will remain as it is to
gain more customers. I have relatives and friends who advise
to stay with you so you have good image please try to keep
it.
Please try to stick to your standard and for the best always
and I am sure you will do. I am very happy with your quick
email responses and feedback for the booking and
confirmation, keep it up!
Thanking you so much for your care and service, and see you
again
Regards
Miss. Elham Al Bahrana,
September 2003
Dear Mr Lawson,
Our recent stay at your apartment was wonderful and we would
like to thank you for the complimentary upgrade from Standard
Studio to the Superior Studio. However it was unfortunate
that upon our return from Nottingham on 28th August, there
was no available unit for us and we had to find an
alternative accommodation for another 3 nights.
We have stayed twice at your apartment, the first being in
June 2001 and we will definitely choose your apartment again
whenever we visit London in future. Infact we have been
telling our friends and relatives about your apartment which
is in a strategic location, quality and
clean accommodation, not forgetting your friendly
service.
Our sincere appreciation and best wishes to all at
2Hydeparksquare.
Warms regards
Azmer Idris
September 2003
Dear 2 Hyde Park Square,
As always I had a wonderful stay with you recently. I was
upgraded to another room by Shane. Service was perfect and I
now feel like I am a friend, rather than a customer that is
welcomed. I pass on your details to everyone that I
know stays in London. Oh, and the newly refurbished kitchens
are a lovely improvement.
With very best wishes
Julie Dyson Knapp
October 2003
Just to say that both my parents and my great uncle stayed
with you - the feedback from both was extremely positive.
I will be sure to recommend it again in the future.
Keep it up!
Leonardo
November 2003
Dear Mr. Lawson,
I should be delighted to comment on our recent stay at 2 Hyde
Park Square. As always the welcome was extremely warm
and the service impeccable. The front desk and the
porters always do you proud, and many of the personnel we
have know since our very first visit. It is a delight
to see them again.
We were very pleased with our studio on the recently
renovated sixth floor, and felt that the standard of
accommodation had been enhanced by the changes you had made
to the dimensions, fittings and furnishings, not least in
both kitchen and bathroom. The provision of both fixed
ceiling and mobile fans was a definite improvement, as the
only drawback to some previous visits is the degree of heat
that can build up in the apartments, especially in the
Summer. But this no longer will be a problem The
cleaning was excellent; discreet and highly efficient.
All of our requests were perfectly handled. We have no
criticisms at all. As for suggestions, we did notice
that our friends who stayed for one night in a very nice one
bedroom apartment on the third floor had a VCR and a CD
player in their room. Perhaps you should provide these
in all of the apartments, or indicate that they can be laid
on by request. In our case we were too busy this time
to need either, but on a future visit one or both could well
be appreciated, and it would be good to know that we could
either book them in advance or that every apartment would be
equipped with them .I hope that helps. We very much look
forward to our next visit.
All best wishes
Roger Collins
November 2003
Greetings!
As always my at 2HP Square was most pleasurable and
familiar. Thank you for seeking my input. I have
stayed with you on no less than five occasions and I don't
believe I'd ever stay anywhere else when travelling to
London.
Michael Jansen
November 2003
Dear sir,
It is a pleasure to hear from you and I will express my
personal comments on your hotel that I will repeat the same
as I told the manager on duty the 28th of October at 6:30 am
when I was ready to leave from the apartment. These are the
words: I want to thank all of you at this hotel for the nice
hospitality that we got during our stay in the 2 periods of
time, the first from October 15 to October 23rd and then from
October 25th to the 28th. We had good service, good attention
and always the people on duty was ready to help us. Please
send our regards to Maria and we will recommend your place to
our friends here in Bogotá, Colombia (South
America)
Kind Regards,
Jorge & Amelia Recaman
November 2003
Dear Mr. Lawson,
As usual my husband & I thoroughly enjoyed our stay at
Two Hyde Park Square. We have no complaints & we feel as
if its home from home especially the warm welcome we received
from Shane & Victor. Please send them our kind regards.
We will certainly stay with you on our next visit to
London. We do encourage our friends & business colleagues
to stay at Two Hyde Park Square.
Until then goodbye for now,
Yvonne Latimer.
November 2003
Hello!
I had a very nice stay at 2 Hyde Park! I really appreciated
the warm reception and outstanding customer service. You have
a great staff there that really goes the extra mile to make a
guest feel welcome. I felt really at home. I plan to return
there in the Spring. The only strange thing to me is that
there are no electrical plugs in the bathroom! That must have
something to do with domestic laws. I had to fix my hair in
the kitchen! The neighbours were a little noisy, but as soon
as I put in a call to the front desk, it was taken care of! I
had problems with my credit card...the government closed my
account without telling me! Your staff worked very hard to
help me sort out this problem. I really appreciated
their patience and accommodations. If they had not been calm,
I might have panicked...I was running late for my flight! It
all worked out and I appreciate everything. Very good job on
a very well run establishment. I
have recommended 2 Hyde Park to many of my colleagues!
I look forward to seeing you all there in April!
Sincerely,
LT Martha A. Rodriguez
December 2003
Dear Shane, Victor and every one else
-
We plan to make your No 2HPS our base when next we are
in London. And, thank you very much for organising the
delivery of my forgotten jacket to the airport.
Yours sincerely
John Pomeroy and Victoria Green,
Sydney, Australia
We invite your feedback
It helps us to improve our service and is helpful to our
future clients.
Two Hyde Park Square London W2 2JY Tel:44-(0)-20-7262-8271
Fax: 44-(0)-20-7262-7628 Email
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