Dear Mr Lawson
I am emailing you to thank you for a wonderful stay at 2 Hyde Park Square. We were there for two stays in December and January of this year and it was really superb. Many many thanks must go to Shane Andrews who listened very calmly to my many requests - he was wonderful and so helpful. I was particularly worried given a bad experience we had had on another holiday ( not in London) and really wanted the accommodation to be special. He put us in wonderful rooms, everything as promised and made our stay a particularly comfortable one. Many, many thanks to him.
All your staff were very helpful , our rooms were kept clean and tidy and we have already recommended you to friends in London who stay in Oxshott and liked the apartments for visitors and to many of our friends back here in South Africa. We will most definitely be returning.
Furthermore I would appreciate if you could let me know the room numbers that we had : I think they were 41 and 42 and then 64 and 65. The latter on the 6th floor were most comfortable for our family.
Please thank Shane for us,
To whom it may concern,
My parents and I stayed at Two Hyde Park Square in August of this year and we are still telling everyone how wonderful it is there! We were watching the video of the London holiday last night so I was inspired to send off a quick note to thank you and your marvellous staff for their hospitality. Samuel and Victor were particularly friendly and courteous, and always went above and beyond to make sure everything was taken care of, even things we hadn't thought of! It truly felt like we were royalty, and the care we received at your establishment really made my Dad's first impression of London a positive one. For that, I am eternally grateful because I wanted everything to be "perfect" for Dad, and you gave us the "10+" treatment!
Thank you for such a memorable and comfortable stay. We've recommended you to everyone we know who travels to England, and then some!
The Altons Canada
Dear Mr Lawson
My wife Sherry and I were very pleased with our stay at your apartments. We found your establishment over the internet. Your website represents your facility very well and there were no surprises when we arrived.
We stayed in room 60 and it was just right. It was the right size and it had the right touches, namely the kitchen, sitting area and bath facilities. Though we spent most of our time exploring London, and not in the room, we always were very happy to return after a long day of sight seeing.
Your staff are first class as well, Shane especially. Shane helped book our high tea, he recommended sights to see, and he did not allow us to waste time at tourist traps. Of course Victor is a character who also knows his stuff. We also want to thank the unsung night staff that always greeted us with a smile when they let us in the building later at night. Sherry and I felt very welcome at all times.
Our trip to the UK did set us back a few dollars, so another trip over is not likely in the near future. However, we will enthusiastically recommend your apartments to our friends and acquaintances
Thank you for a wonderful stay
My family and I stayed at 2 Hyde Park Square from March 11th to March 15th 2007. We truly had a wonderful experience there and would recommend these apartments to anyone looking for a GREAT location at a affordable price! The staff were wonderful, very helpful and always so nice! Victor is one of a kind and our trip was made more memorable due to his fabulous personality. Honestly there is nothing but great memories of our time at 2 Hyde Park Square! Hopefully I will have the opportunity to stay there again someday.
I just wanted to say that we enjoyed our stay very much at the 2 Hyde Park Apartments. We had a great location and the rooms were nice. My daughter arrived hours before we did and I can't say how thankful I am to the staff to taking such good care of her. Thanks Victor for keeping her company and offering her some tea. She felt very safe and comfortable. We definitely will recommend your accommodation to our friends whenever they come your way.
Thank you for everything.
Jim and Peggy Varty
We have just came back from London yesterday after spending 11 wonderful nights at 2 Hyde Park Square. I wanted to let you know how wonderful the experience was111. We had rented a rooftop designer one bedroom and it was just perfect although a little small but just great.
Victor is an amazing person. So sweet and always so willing to help Thanks Victor, we will remember you.
Damian is as wonderful. Thanks to you for making our stay a wonderful experience
We will be back soon
Manon and Lilly
We were delighted with our suite, it was very roomy, clean and with all the facilities we needed. We found your staff very courteous at all times, especially your concierge, ready to do anything for us, such as ordering transport to the airport etc. We would recommend 2 Hyde Park to any of our friends who may visit London
Thanks for a pleasant stay
2HP Owner, We enjoyed our stay very much. This trip was allot of fun because of Victor!! He helped us with our plans in London and made us laugh.....The US dollar was so weak we needed to find cheap thrills.....Victor helped us out and gave us some good ideas. He is very high energy and likes providing excellent service. You are very lucky to have him working for you! Hey Victor, if the United States Secret Service stops you, show them your pin... Thanks again,
Dear Martyn Lawson,
Before our trip, we came to know that rooms are pretty small in Europe. Also came to know they are costly.
Before we booked at 2HydePark, we looked at the reviews in TripAdvisor and everyone praised it. 2HydePark was the only one that didn't have a feedback that would make someone think twice before booking. We were little thoughtful. how can that be...To our surprise. it was true.
What we found at 2Hyde Park was a reasonable priced hotel with very spacious room. It was clean, well maintained and in a very nice locality...walkable distance to shops, restaurants and many more amenities needed for a tourist like internet cafe, money changer, hop-on hop-off stop etc.
As an Indian...no problem for Indian food as Bombay Palace (little pricy) was next to 2HydePark.Victor (concierge) was great! Special praise for him. Others at the reception counter were not that cheerful...however Victor compensated for that. The kitchen...one thing we missed (as a tourist from US) - Microwave. Oh Boy! - if you can get a mini microwave...that would make it absolutely incredible...
Overall we loved our stay at 2Hyde Park. We have recommended 2HydePark to few of our friends who are planning a London trip. Sure, we will stay again.
First, may I address some business that has very recently come up. I received my American Express bill about 10 days ago, and found that I had been charged for the key - 20 GBP. I remember when I checked out that the itemized bill showed the key deposit in the charge column and then in the credit column. However, I have two receipts: one for the bill, and another or the key deposit. I don't believe that I should have been charged for the key. If you need any additional information, please let me know.
Now, to the pleasure, for it was certainly a pleasure to stay at 2 Hyde Park Square. I found you through your website. I was impressed by the comments of past visitors, your rates were very reasonable, and it's an excellent location. So, I was happy that not only did the Hotel meet my expectations, but far exceeded them. Thank you so much for the complimentary room upgrade. I've rented short-term apartments in Paris and Sorrento, Italy, and this was by far the nicest in every amenity. Amongst all the good things about the studio I have to admit that I was impressed by the central heating in the room -- for two Californians coming to London in January that's an important point. One minor point: the light above the bathroom mirror didn't work. We reported it Friday morning, and it wasn't repaired until sometime Saturday afternoon.
We interacted mostly with Mahamoud (spelling?) and Victor, and they were welcoming, always friendly, and helpful. Sean was also most helpful and again very friendly and warm. In general, there was a warmth generated by the entire staff that I don't think can be manufactured. I was travelling with a friend who had never been to London. She so liked 2 Hyde Park Square that she made reservations while there for when she returns with her daughter in about 2 weeks (Maxine Wyman). When I come to London, which recently seems to be every year, I stay with friends. It's nice to think that if on my next visit, I can't stay with friends, I definitely feel as if I have another home in London.
I enjoyed my stay at 2 Hyde Park Square very much. I found the accommodation very comfortable, clean, and ideally located. You and your staff were exceptional hosts and couldn't have asked for a more friendly place to stay while in London.
Suggestions: You might consider placing a computer's) with internet access in the lobby/lounge area for use by the guests. I have stayed at a number of hotels that provide such service, and I found it very useful for receiving email and locating things in the city in which I am visiting, especially on those occasions where I was unable to bring my own computer.
Everything about our stay was top-shelf. The room was very spacious and housekeeping did a fantastic job. 2 Hyde Park Square is in an extremely convenient location so getting to the tourist spots was a short and easy trip. I will highly recommend your hotel to anyone planning a trip to London.
Thank you for being part of our wonderful vacation!
My wife and I recently stayed at your facility from March 19 to March 23. We enjoyed your hotel immensely! plenty of room, kitchenette and of course sky TV. Loved being able to watch cricket and football! Your staff were efficient and affable. We would definitely recommend your facility and indeed do plan on staying with you again.
The apartments were very enjoyable. I was led to believe that the apartment contained 3 double beds and a sofa bed, which was a disappointment.
Also your lack of door cards was a let down. We were having to arrange to meet to get back into the apartment which made things difficult. To add further to the annoyance, when i asked for an additional two cards for the room, your member of staff only gave me one and told me i was not entitled to another.
Considering the cost of the accommodation, i find it ridiculous that a 10cent card was not available. In the end i had to have a stand up argument with
member of your staff to obtain another card. This alone has put me off coming back, I go away on holiday (vacation) and expect to be independent with a door key, I am not 6 years old!
Everything about our stay was top-shelf. The room was very spacious and housekeeping did a fantastic job. 2 Hyde Park Square is in an extremely convenient location so getting to the tourist spots was a short and easy trip. I Will highly recommend your hotel to anyone planning a trip to London
Thank you for being part of our wonderful vacation
Dear Mr. Lawson,
I am very impress with the level of service of the whole team, Housekeeping, Front Desk, Concierge, etc. You really help us to have a very pleasant stay at 2 Hyde Park Square. If I am going back to London I will highly consider staying with you again.
Our stay was most enjoyable. The position was perfect and the facilities were more than adequate. The highest marks go to Victor he was sensational at making us feel comfortable and ensuring there was nothing else we needed. don't lose him!). The hints we got re supermarkets and transport from reception were also much appreciated. These things are more important to us than what type of carpet you have. not that I think yours were not up to scratch!) One suggestion would be to provide or hire a stroller for families with young children who didn't want the hassle of including one in their luggage. Will certainly recommend you and if we are lucky enough to return to London will certainly book again.
Malcolm & Anna Tew Tasmania
Our stay was very good, we had a warm welcome and the car parking space was available for us. The room was a little smaller that we expected but very clean and had plenty of bedding as we had a cot plus extra bed
We are hoping to book with you again later in the summer
Dear Management and Staff of 2 Hyde Park Square:
I recently stayed at your hotel during the first week of November, and I'm writing to praise the impeccable service and comfortable accommodation I received and enjoyed. The staff was incredibly helpful. The location is perfect and so accessible. When I needed to unexpectedly add an additional day onto my stay, it was done so without difficulty. And after a long day, I looked forward to returning to my cosy room. In all, I look forward to my next opportunity to stay at 2 Hyde Park Square.
Thanks again! Angela Vance
Thank you so much for your email which shows that you really care about your customers. Anyhow, it was pleasure to stay at your accommodation and I am sure I will come back and stay with you again because I am a regular visitor to London.
Level of service and your housekeeping is excellent, I have been around different studios ,apartments and hotels in London but frankly I can say
that this is the best place in terms of location 'very quite' and close to many places, nice furnishing, very clean & tidy rooms, availability of
important materials and very neat corridors which I regard very important to look after. I hope your prices and level of service will remain as it is to
gain more customers. I have relatives and friends who advise to stay with you so you have good image please try to keep it.
Please try to stick to your standard and for the best always and I am sure you will do. I am very happy with your quick email responses and feedback for the booking and confirmation, keep it up!
Thanking you so much for your care and service, and see you again
Miss. Elham Al Bahrana,
Dear Mr Lawson,
Our recent stay at your apartment was wonderful and we would like to thank you for the complimentary upgrade from Standard Studio to the Superior Studio. However it was unfortunate that upon our return from Nottingham on 28th August, there was no available unit for us and we had to find an alternative accommodation for another 3 nights.
We have stayed twice at your apartment, the first being in June 2001 and we will definitely choose your apartment again whenever we visit London in future. Infact we have been telling our friends and relatives about your apartment which is in a strategic location, quality and clean accommodation, not forgetting your friendly service.
Our sincere appreciation and best wishes to all at 2Hydeparksquare.
Dear 2 Hyde Park Square,
As always I had a wonderful stay with you recently. I was upgraded to another room by Shane. Service was perfect and I now feel like I am a friend, rather than a customer that is welcomed. I pass on your details to everyone that I know stays in London. Oh, and the newly refurbished kitchens are a lovely improvement.
With very best wishes
Julie Dyson Knapp
Just to say that both my parents and my great uncle stayed with you - the feedback from both was extremely positive.
I will be sure to recommend it again in the future.
Keep it up!
Dear Mr. Lawson,
I should be delighted to comment on our recent stay at 2 Hyde Park Square. As always the welcome was extremely warm and the service impeccable. The front desk and the porters always do you proud, and many of the personnel we have know since our very first visit. It is a delight to see them again.
We were very pleased with our studio on the recently renovated sixth floor, and felt that the standard of accommodation had been enhanced by the changes you had made to the dimensions, fittings and furnishings, not least in both kitchen and bathroom. The provision of both fixed ceiling and mobile fans was a definite improvement, as the only drawback to some previous visits is the degree of heat that can build up in the apartments, especially in the Summer. But this no longer will be a problem The cleaning was excellent; discreet and highly efficient.
All of our requests were perfectly handled. We have no criticisms at all. As for suggestions, we did notice that our friends who stayed for one night in a very nice one bedroom apartment on the third floor had a VCR and a CD player in their room. Perhaps you should provide these in all of the apartments, or indicate that they can be laid on by request. In our case we were too busy this time to need either, but on a future visit one or both could well be appreciated, and it would be good to know that we could either book them in advance or that every apartment would be equipped with them .I hope that helps. We very much look forward to our next visit.
All best wishes
As always my at 2HP Square was most pleasurable and familiar. Thank you for seeking my input. I have stayed with you on no less than five occasions and I don't believe I'd ever stay anywhere else when travelling to London.
It is a pleasure to hear from you and I will express my personal comments on your hotel that I will repeat the same as I told the manager on duty the 28th of October at 6:30 am when I was ready to leave from the apartment. These are the words: I want to thank all of you at this hotel for the nice hospitality that we got during our stay in the 2 periods of time, the first from October 15 to October 23rd and then from October 25th to the 28th. We had good service, good attention and always the people on duty was ready to help us. Please send our regards to Maria and we will recommend your place to our friends here in Bogotá, Colombia (South America)
Jorge & Amelia Recaman
Dear Mr. Lawson,
As usual my husband & I thoroughly enjoyed our stay at Two Hyde Park Square. We have no complaints & we feel as if its home from home especially the warm welcome we received from Shane & Victor. Please send them our kind regards. We will certainly stay with you on our next visit to London. We do encourage our friends & business colleagues to stay at Two Hyde Park Square.
Until then goodbye for now,
I had a very nice stay at 2 Hyde Park! I really appreciated the warm reception and outstanding customer service. You have a great staff there that really goes the extra mile to make a guest feel welcome. I felt really at home. I plan to return there in the Spring. The only strange thing to me is that there are no electrical plugs in the bathroom! That must have something to do with domestic laws. I had to fix my hair in the kitchen! The neighbours were a little noisy, but as soon as I put in a call to the front desk, it was taken care of! I had problems with my credit card...the government closed my account without telling me! Your staff worked very hard to help me sort out this problem. I really appreciated their patience and accommodation. If they had not been calm, I might have panicked...I was running late for my flight! It all worked out and I appreciate everything. Very good job on a very well run establishment. I have recommended 2 Hyde Park to many of my colleagues! I look forward to seeing you all there in April!
LT Martha A. Rodriguez
Dear Shane, Victor and every one else -
We plan to make your No 2HPS our base when next we are in London. And, thank you very much for organising the delivery of my forgotten jacket to the airport.
John Pomeroy and Victoria Green,
We invite your feedback
It helps us to improve our service and is helpful to our future clients.